基本守则
Basic Rules

1. 所有课程需要通过 whatsapp 012-2829911 全额付款预约，我们才能帮您的预约时段保留给您和提前准备位子。
All courses require full payment via WhatsApp at 012-2829911 to reserve your slot and prepare your place in advance.

2. 已付的款项是不能退款。
Payments already made are non-refundable.

3. 已预订并付款的体验课程须于30天内安排，逾期视为无效。
Experience courses that have been booked and paid for must be arranged within 30 days; otherwise, they will be considered invalid.

4. 10岁以下的孩子，可以父母其中一位陪同，额外人逗留数需缴付RM15入场费，以避免无关人士占用场地或聊天喧闹，希望大家谅解。
Children under 10 years old may be accompanied by one of their parents. Additional visitors will be charged an entrance fee of RM15 to prevent unauthorized persons from occupying the venue or chatting and making noise. We hope for your understanding.

5. 未经预约，禁止入内拍照。在我们的工作室范围外和内禁止烟产品，请保持其他人的健康危害和不必要的罚款。
Unauthorized photography without prior booking is prohibited. Smoking products are strictly forbidden inside and outside our studio to protect everyone’s health and avoid unnecessary penalties.

6. 请勿让小孩在工作室乱跑、触摸作品或大声喧哗，以免受伤、损坏作品、扰乱秩序。保持礼貌和秩序有助于我们避免不必要的纠纷，破损物品必须按价值赔偿，并可带回家。
Children should not run around, touch artworks, or make loud noises in the studio to prevent injury, damage, or disruption. Maintaining courtesy and order helps us avoid unnecessary disputes. Any damaged items must be compensated according to their value and may be taken home afterward.

7. 如提前或延迟到场需whatsapp或打电话告知，避免以其他学生冲突。
If you arrive earlier or later than scheduled, please notify us via WhatsApp or phone to avoid conflicts with other students’ sessions.

8. 主要课程及后续服务均由Sandy老师和小明老师指导和管理，而非雇佣人员。
All main courses and follow-up services are guided and managed by Teacher Sandy and Teacher Xiao Ming, not by hired staff.

9. 我们优先为已付款的学生上课。只填写资料没有付款，我们是不会做任何预约的。
We prioritize classes for students who have already paid. We will not make any appointments for those who have only filled out the form but have not paid.

10. 先三思后而行，不清楚或有疑问是可以当下询问的，我们会当下马上解决。不要以任何借口生事制造问题和在网络散播负面情绪评击我们，我们有权追究责任。
Please think carefully before making decisions. If you are uncertain or have questions, feel free to ask us on the spot—we will resolve them immediately. Do not create issues under any excuse or spread negative comments about us online. We reserve the right to take further action if necessary.

陶艺守则
Pottery Rules

1. 上课前需指甲需剪短，长发需绑好，手上不能戴首饰，否则制作时会损坏作品。
Before class, nails must be trimmed short, long hair must be tied up, and no jewelry should be worn on the hands, as they may damage the work during creation.

2. 作品完成后，老师需要3个月内的时间完成后续工作。
After the artwork is completed, the teacher needs three months to complete the follow-up work.

3. 所有作品底部会修平足或暗足，写上制作日期（dd.mm.yy）。如要求写其他字，每字收费RM3。特殊字体每字收费RM15。
The bottom of all works will be trimmed with a flat or hidden foot and marked with the production date (e.g., dd.mm.yy). If you request additional text, there will be a fee of RM3 per character, and RM15 per character for special fonts.

4. 要求1个月内拿作品视为加急，每件需支付RM20至RM50之间，老师会加快后续处理，并插队烧制。
If you require your work to be collected within one month, an express fee of RM20–RM50 per piece will apply. The teacher will prioritize processing and firing accordingly.

5. 所有陶瓷作品烧制后，收缩率约为20%至30%。
All ceramic works will shrink approximately 20%–30% after firing.

6. 要求重制将收取RM30 - RM170之间的费用。
If a remake is required, a fee of RM30–RM170 will be charged, depending on the work.

7. 必须打开并检查作品以确保其没有损坏。我们不对因拿回作品而造成的任何损坏负责。
You must unwrap and check your work upon collection to ensure it is not damaged. We are not responsible for any damage caused after the work has been taken home.

8. 烧制后的作品底部会打磨滑。
The bottom of all fired works will be polished smooth.

9. 烧制过后有任何缺陷，我们会拍照通知您一声，让您知道要不要修复，修复没有100%完美。修复工序会提前给您知道RM10 - RM30之间，确定后才能进行修复有缺陷的地方。
If any defects appear after firing, we will notify you with photos. You may decide whether you would like the work to be repaired. Please note that repairs cannot be 100% perfect. The repair fee (RM10–RM30) will be informed in advance, and only with your confirmation will we proceed.

灯工琉璃守则
Lampworking Glass Rules

1. 课程需提前天一天预约，以免无位子，
Advance Booking: Please book your class at least one day in advance to secure your spot.

2. 请勿迟到或更改时段，这是确保下一位学生能顺利体验课程。
Late arrivals or changes may affect both your experience and the next student’s session.

3. 禁止无参与者站在旁边观看和旁听，会干扰老师的监督和指导程序，想要成为旁观者需交付RM99的费用购买绞胎杯旁听，谢谢您的配合。
No Observers Without Registration: Observers are not allowed to watch or listen in class, as it disrupts the instructor’s supervision. If you wish to observe, a fee of RM80 is required for a torch cup observer pass.

4. 灯工玻璃制作需明火烧制，存在危险，12岁以下儿童不可参，长发需绑起来，制作需要在指定的范围，不能用手拿烧制的作品，需要带防火围裙，手套和防火光眼镜。自己需承担安全责任，本院一概不负责。
Safety Rules: Lampworking involves open flames and carries risks. Children under 12 are not allowed. Long hair must be tied back, and work must be done within designated areas. Protective gear, including fire-resistant aprons, gloves, and safety glasses, must be worn. Do not touch hot pieces with your hands. Students are responsible for their own safety; the studio assumes no liability for accidents.

5. 琉璃作品完成后需要时间慢慢退火。
After a glass artwork is completed, it needs time to anneal.